Product updates

AI

• Custom States — Detect and monitor the state of objects in your environment and receive alerts when conditions change or persist beyond a set threshold. For example, get notified when a door has been left open for longer than a specified period, or search for specific door transitions, making it easier to enforce access policies and respond to anomalies.

VMS+

• Push to Talk on Mobile — Communicate directly through the mobile app with a single tap, making it easier to deter or resolve events in real time from anywhere.
• Multi-Parameter Search on Mobile — Layer multiple search parameters and attributes from the mobile app to conduct the same powerful video investigation capabilities as the web app.
• Suspicious Person Report — Quickly build a report to understand when and how often suspicious people have appeared across sites, helping identify patterns before they escalate.
• Alarm Monitoring Activity Review — Get full visibility into the alarm monitoring workflow, including verification requests, status updates, responses, and linked alerts.
• Hikvision Speaker Support — Natively add Hikvision speakers to Lumana to play audio patterns and sounds when an alert is triggered, enabling faster on-site response without additional integrations.

VMS+

• Occupancy Report — Generate one-time or recurring PDF reports summarizing occupancy activity over a user-defined time range for easier viewing and documentation.
• Tags — Assign tags to devices, locations, and events to improve search, filtering, and overall system organization.
• Map Objects — Add cameras and other objects directly to the map view to better understand system coverage across large or distributed sites.
• Critical Alerts on Mobile — Receive high-priority alerts with a loud notification sound, even when phones are muted or in Do Not Disturb.
• Live and Playback Recording on Mobile — Record live and historical camera footage directly from your phone and instantly share it as an MP4.
• Wall Playback — Investigate incidents directly from Lumana Walls by entering playback mode and reviewing events through an interactive timeline, without leaving the wall view.
• Address and Device Lookup — Quickly jump to the right location by searching for an address or device name.
• Admin Management Portal — A new portal for partners and customers to monitor their organization, troubleshoot issues faster, and improve support visibility.

Optimization

• New Camera Live View on Mobile — View live streams in a continuous scrolling list for a smoother, more intuitive mobile experience.
• Free Text Search on Mobile — Search video using natural language or voice prompts directly from the mobile app.

AI

• Retail Shelf Monitoring — Monitor shelf activity and receive alerts when inventory drops below a set threshold or changes unexpectedly fast.
• Zone Trespassing — Define approved and restricted zones to trigger alerts when someone enters an area they shouldn’t be in, improving perimeter and access enforcement.
• Enhanced Fall Detection — Identify when someone falls and does not get back up, reducing false alarms from normal movements like bending or tying shoes.
• Track License Plates — Track a specific license plate across all cameras to quickly understand where a vehicle has appeared on site.

Cameras

• Add Cameras in Bulk — Add multiple cameras to a Core in a single action to dramatically reduce setup and installation time.

AI

• Custom Object Search & Alerts — Train Lumana to recognize objects unique to your environment, such as fleet vans, emergency vehicles, or distinct uniforms, making detections more accurate, relevant, and actionable.

Support

• 24/7 Customer Support — Reach Lumana support at any time by email or in-app ticket when you need help with issues, configuration, or active incidents.
• Lumana Status Page — View live system status, uptime over the past 90 days, and any reported past incidents.

VMS+

• Custom Wall — Build flexible monitoring walls by dragging, resizing, and arranging camera and alert tiles so operators always see the most critical views first.
• Device Page Reorder — Drag and drop locations and cameras into an order that matches your preferred layout, helping teams find the right view faster during investigations.
• Shortcut to Camera Page — Jump directly from an alert to the camera’s full page, eliminating extra clicks when you need live video, playback, and status in one place.
• Microsoft Teams Integration — Deliver Lumana alerts and notifications directly into Teams channels so users see and respond to events in the tools they already use.
• FLIR Integration — Send Lumana alerts into your existing FLIR VMS so operators can act on AI detections without leaving their familiar interface.

Optimization

• Enterprise Authentication — SAML and SCIM with Microsoft Entra ID are now available, allowing users to sign in with their existing identities and enabling IT to centrally manage and automate access.

AI

• Gun brandished — Detects when a gun is actively drawn or pointed, with multi-layer AI verification to cut false alarms and optional alarm monitoring for live human alert verification and automatic emergency dispatch.

VMS+

• New Access Control Page — Added a dedicated page for reviewing access control events. Filter by time, user, site, device, or event type, view linked video clips, add comments for context, and share events with your team.
• Updated Devices Page — A redesigned view consolidates all devices (cameras, doors, cores, speakers, and more) into a single dashboard with device health status and intuitive filters. 
• Search with Time Zone Selection — Users can select the time zone to apply when conducting an investigation, making it easier to work across multiple regions.

Optimization

• Low-Latency Local Live View — See live video with near-zero delay on web and mobile.

VMS+

• Dark Mode — The web app now supports dark mode for a modern, comfortable viewing experience. 
• Fisheye Dewarping — Fisheye dewarping is here. Easily view live dewarped video with digital PTZ capabilities or tile view for greater situational awareness.
• Time-lapse — Generate time-lapse videos from any camera for faster reviews and visual summaries.
• Audio Recording — Audio is now supported across both live view and playback. Recording can be enabled/disabled at the organization or camera level.
• Alarm Monitoring — Alerts can be sent to our monitoring center for real-time incident verification and automatic emergency dispatch.
• Low Bandwidth Mode - To further improve bandwidth efficiency, users can now set the substream for analytics and use the main stream only when HQ streaming is requested.

AI

• Free Text Search — Search video with natural language queries. 
• Smoke Detection — Fire alerts now include smoke detection for more proactive alerting and response.
• Training Control — Users can now fine-tune AI training. Options include deleting custom models, limiting updates, or stopping model training once performance is satisfactory.

Mobile

• ‍New Single Camera Screen — A refreshed single-camera view now includes live view, playback, and info tabs in one streamlined layout.