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Industry-leading 24/7 support

Minimize downtime with instant access to world-class AI video security experts

How to reach us

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Live chat

Connect instantly with our dedicated support team. Access via the Lumana Help Center.

Chat now
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Email us at support@lumana.ai

Ideal for complex issues that require documentation, screenshots, or detailed explanations.

Send email
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Call us at 1 (800) 470-5576

Speak directly with a support engineer. Available 24/7 for urgent issues and technical guidance.

Call now
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Submit a ticket

Create a tracked support request in our Help Center and monitor progress in real-time.

Submit ticket

A whole new level of support

Round-the-clock, enterprise-grade assistance from U.S.-based specialists, plus flexible ways to
reach us and white-glove onboarding for your team.

Comprehensive onboarding

End-to-end assistance from install to custom configurations and staff training.

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Knowledge base

Access video guides, detailed product documentation, configuration guides, and FAQs.

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U.S. based human support

The same team that builds Lumana is here to support you — no third-party call centers.

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Additional resources

System status

Quickly validate issues on the Lumana system status page.

Status check

Knowledge center

Everything you need to set up, configure, and optimize.

Start learning

FAQs

Quick answers to common Lumana questions.

Lumana setup FAQ

Instructional videos

Watch step-by-step videos from Lumana experts.

Watch now

Quick start guides

Including camera, Core, software, user, and app settings.

Get the guides
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Lumana today

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